Disclaimer: This content is for informational purposes only and is not medical advice. Statements about products mentioned here have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease.
Shopping for topicals should feel simple. But right before checkout, it’s normal to wonder—especially if you’re ordering a hormone balancing cream for the first time:
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How fast will this arrive?
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What if I need to change my address?
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Can I return it if it doesn’t work for me?
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Will my package feel private?
This page answers the most common questions for topicals (including hormone creams/oils and vitamin/mineral creams) in plain language.
Need the official details? Every answer below mirrors the policy pages, with links so you can double-check anything in one click.
Quick answers (for people who just want the essentials)
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Shipping cost: Free over $79, and $9.99 under $79.
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Processing time (before shipping): Typically 1–2 business days, Monday–Friday (excluding holidays).
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Order cutoff: Orders placed after 2:00 PM EST or on weekends/holidays typically begin processing the next business day.
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Standard delivery time after shipment: Estimated 3–7 business days (business days exclude weekends and federal holidays).
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Where we ship: U.S. only (all 50 states). No international shipping.
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Returns: You must request a return within 30 days for eligible items, and items must be unused and in original packaging.
Shipping: rates, thresholds, and where we deliver
Shipping rates (simple breakdown)
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Cart total |
Shipping cost |
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Under $79 |
$9.99 |
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$79+ |
Free |
These rates and thresholds are listed in the official Shipping Policy.
Where Eleven Vitality ships
Eleven Vitality ships within the United States (all 50 states). The policy also notes:
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No international shipping
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No P.O. Boxes
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APO/FPO addresses may take longer
You can confirm the full list and any special notes on the Shipping Policy.
Timing: processing vs delivery (and why the difference matters)
A lot of checkout confusion comes from mixing up these two steps:
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Processing time = how long it takes to prepare your order before it ships
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Delivery time = how long it takes to travel to you after it ships
Processing time (before shipment)
The policy states that orders typically process in 1–2 business days, Monday–Friday (excluding holidays). It also explains that orders placed after 2:00 PM EST or on weekends/holidays may process the next business day.
Delivery window after shipment
Standard shipping is estimated at 3–7 business days after your order ships, excluding weekends and federal holidays.
Tracking and carriers
Tracking is typically sent when your order ships, and the policy lists common carriers (USPS, UPS, FedEx). For the most accurate “where is it now?” info, tracking is always the best first check.
Discreet packaging and privacy expectations
If you’re buying topicals, privacy can be a real concern. Here’s what’s most important to know:
Privacy (what we do with your information)
The official Privacy Policy explains what information is collected and how it may be used to:
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process payments
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fulfill your order
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arrange shipping
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support returns/exchanges and customer care
Returns & refunds: what’s eligible (especially for topicals)
Returns can feel stressful, so here’s the clearest way to think about it:
The return window
The policy states you must request a return within 30 days after your order is delivered. See the full conditions in the Refund Policy.
What “eligible” usually means
The policy explains that eligible returns must be:
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unused
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in original packaging
It also notes that some items may be non-returnable, including certain personal care goods (such as beauty products).
What is not eligible
The policy states:
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Sale items are not eligible for return
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Gift cards are not eligible for return
How to start a return (step-by-step)
To keep things smooth, the policy requires you to contact customer care first.
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Contact customer care to request the return
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If approved, you’ll receive a return shipping label and instructions
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Once the return is received and inspected (if applicable), approved refunds are issued
When you’ll see your refund
The policy states that approved refunds are issued to the original payment method, and bank processing times may affect when funds appear. Review the full timeline details in the Refund Policy.
If something goes wrong: damaged, wrong item, or delivery issues
Most orders arrive smoothly. But if something looks off, acting quickly helps.
If your package is damaged or leaking
The shipping policy asks customers to contact customer care and include photos/order details, and it notes that transit issues should be reported within 7 days of the expected delivery date. See the exact instruction under the official Shipping Policy.
If you received the wrong item
Inspect your order as soon as it arrives. The policy directs customers to contact customer care right away with the order number. (Details are in the official Shipping Policy. )
If tracking says “delivered,” but you don’t have it
The policy advises contacting customer care as soon as possible and reporting within 7 days of the expected delivery date so the team can help investigate with the carrier. This is documented in the Shipping Policy.
Changes, cancellations, and address updates
Need to update your shipping address?
The Terms of Service notes that you should contact the company immediately for address changes, and that once an order has shipped, updating the delivery address may not be possible.
Want to cancel?
The Terms of Service also notes that cancellation requests may not be accommodated after an order is accepted—so reviewing your cart and shipping details before submitting payment is the safest approach.
Pre-checkout checklist (to avoid the most common issues)
Before you place your order, take 30 seconds to:
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confirm your shipping address (especially apartment/unit number)
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double-check cart totals if you’re aiming for free shipping
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plan for the delivery estimate (processing + delivery time)
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decide whether you need to message customer care about privacy expectations
If you need help, use the Contact Us page.
FAQ (5 questions)
1) How much is shipping—and when is it free?
Shipping is free over $79, and $9.99 under $79, as listed in the official Shipping Policy. If you’re close to the threshold, updating your cart before checkout may help you avoid paying shipping.
2) How long does it take for my order to ship?
Orders typically process in 1–2 business days (Mon–Fri, excluding holidays), and orders placed after 2:00 PM EST or on weekends/holidays process the next business day, per the Shipping Policy. Processing time is separate from delivery time.
3) How long does standard delivery take after it ships?
Standard delivery is estimated at 3–7 business days after shipment, excluding weekends and federal holidays, according to the Shipping Policy. Tracking is your best real-time update once the package is in transit.
4) Are topicals eligible for returns?
Returns must be requested within 30 days for eligible items, and items must be unused and in original packaging, per the Refund Policy. The policy also notes that some personal care goods may be non-returnable, so contacting customer care first is required.
5) What if my order is damaged, wrong, or marked delivered but missing?
The policy asks you to contact customer care right away, and notes that delivery issues and transit damage should be reported within 7 days of the expected delivery date, per the Shipping Policy. Including your order number and photos (when relevant) helps the team assist quickly.
Disclaimer
The content on Eleven Vitality is intended for informational and educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider before using any product or making changes to your wellness routine, especially if you are pregnant, nursing, have a health condition, or are taking medication. Statements regarding products mentioned on this website have not been evaluated by the Food and Drug Administration. These products are not intended to diagnose, treat, cure, or prevent any disease. Individual results may vary.